سياسة الاستبدال والاسترجاع

Replacement Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product presented to him by the store within two days of receiving the product, and he does not have the right to replace the product after two days have passed. 2- The condition for replacing the product is that the product is in good condition and that the consumer has not used the product or gained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product, and in international replacement, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to replace the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 4- If a defect appears in the product due to poor handling by the consumer. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within two days of receiving the product, and he does not have this right after two days. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or gained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in case of international return, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. Payment via Tabby and Tamara or any installment payment: • In case of choosing payment through Tabby, Tamara, or installments, please note that the paid amount cannot be refunded, but products can be replaced or credited for future purchases from the store. For replacement or return: • We at Fawasil care about your satisfaction, and in case of any replacement or return request, you can contact us via the dedicated number: 0559565777. In case of refund, the process will be completed within 7 to 14 working days. Note: - 1- The store has the right to cancel the order and refund the full amount paid by the customer in case the product is unavailable or in case of a technical issue. 2- Promotional products are non-refundable and non-exchangeable.